Water and Sanitation Local Cooperation's RSIP

 2022-05-27  Resilience and Service Improvement Plan for (NWSA) - Attaq branch – shabwa Government.

Water and Sanitation Local Cooperation's RSIP

Annotated content page RSIP(Note for the reader; this annotated content page has been developed to facilitate the development of the Resilience and Service Improvement Plan (RSIP) report

1 Summary of the plan

This section provides a brief summary of the main problems and actions that were identified to enhance the performance of the utility and improve its resilience. The summary presents the main problems and solutions that have been identified related to the financial, administrative and technical performance, whilst also looking at possible environmental and man-made threats (Table 1).This section visualizes a brief summery for the main problems and procedures that were identified to enhance the performance of the utilities and improve its resilience plan. The summery also demonstrates main problems and the optimal solutions that have been identified regarding Financial, administrative and technical performance. It also highlights the possible environmental and humanitarian threats.

Table 1 Summary of main problems, proposed actions and time frame

The main problems and proposed actions are briefly presented below under three* main subheadings:

Financial, administrative and consumer related risks

Risk and intervention 1: …….. (just the name or a brief explanation of the problem; followed by the proposed intervention in a little more detail than indicated in the table)

Risk and intervention 2: …..

Risk and intervention 3: ……

Technical risks

Risk and intervention 1: …….

Risk and intervention 2: ……..

Risk and intervention 3: …….

This summery will very much help sharing the planned activities with different actors.

#Priority RiskRisk levels (frequency x effect)
1The water tariff does not cover production costs; (big increase in fuel cost and cost of materials/spare parts).> 10 Intolerable risk
2increasing NRW (technical and economic losses).> 10 Intolerable risk
3Increasing & high cost of fuel.> 10 Intolerable risk
4Suspended governemental investement programe since 2015.> 10 Intolerable risk
5High indebtedness ( goverment and domestic) Significantly high indebtedness (increasing debt) to government agencies and the government's failure to meet the indebtedness and domestic customers.> 10 Intolerable risk
6Job indiscipline (main employs and staff of Owners of Well Fields).> 10 Intolerable risk
7Failure to pay employee premiums for insurance which caused the non-replacement and renewal> 10 Intolerable risk
8The Local authority imposed its in internal appointments> 10 Intolerable risk
9Non-responsiveness of external organizations to the urgent needs of our Branches in the governorates> 10 Intolerable risk
10The deterioration of the local currency led to a high rise in the prices of materials, spare parts, and cost of production & operation> 10 Intolerable risk
11Economic collapse and high rising cost of living led to the reluctance of citizens to pay water invoices.> 10 Intolerable risk
12Failure to print bills regular lead to weakness of water payment.> 10 Intolerable risk
13Show fake accounts in asset depreciation installments that lead to the emergence of a financial deficit.(7 – 10) High risk
14Lack of clarity in the organizational structure in job description and responsibility determination(7 – 10) High risk
15Lack of employee motivation affects the performance of the institution.(stopping of training-weak job loyalty- nonpayment of bonuses and incentives).(7 – 10) High risk
16There is an imbalance between the number of employees and the required specialties.(7 – 10) High risk
17Failure to activate the principle of reward and punishment which led to idleness and disruption of work.(7 – 10) High risk
18High leakage in networks.intolerable risk
19Less Capacity of transmission lines from the wellfields to the city.intolerable risk
20Energy supply problems in most pumps.intolerable risk
21Frequently Pumps break down.intolerable risk
22An available of standby pump and spare parts.intolerable risk
23Unavailability of laboratory for drinking water test.intolerable risk
24The lack of water required to cover the city due to minimum existing water resourceshigh risk
25Breakdown & Explosion of pumping & transmission lines in Alosha Wellfield due to Live span.high risk
26Illegal connections from the citizens.high risk
27Unavailability of main meters at the entrances to the cityhigh risk
28Increase of percentage Barked houses Meters.high risk
29Increasing of blockage in sewage and overflow due to full of sit bit holes.intolerable risk
30Waste water disposal to wadi without treatmentintolerable risk
31The existing waste water lines is old and destroyed with small diametersintolerable risk
32Old manholes and lack of covers from the previously implemented network (20%)intolerable risk
33Lack of sewage mechanisms (suction cars - dam cars and cranes) and most of them are broken and need maintenanceintolerable risk

2 Introduction

The resilience and service improvement plan (RSIP) for the water utility ……….. was developed in ….., by a small team of .. persons (Annex 1). It presents an overview of the water supply and sewerage system, its main components, and the main problems related to the performance of the organization and the risks that have been identified related to the water quality, quantity and continuity of the water supply waste water services. It outlines the envisaged actions that have been prioritised to be implemented to enhance performance and improve resilience to respond to natural and manmade disasters. It includes a time frame, an indication of responsible actors, and provides a brief description of the monitoring and review process that is envisaged. The plan also looks at the risks related to the pandemic outbreak of COVID-19 virus.

Revise text: Whereas there is no indication of transmission of this virus through water supply, the pandemic may cause serious disruptions in system operations This may include shortage of staff, power disruptions, and shortages of chemicals and other supplies, caused for example by Government directives. Protecting the health and safety of employees needs to be emphasized in the risk mitigation plan to ensure that essential functions can be maintained..

The RSIP was approved by …. on …. (date), and will be reviewed on …. (date)

Table 2. Basic information about the utility and its customers

This section provides basic information of the water utility and its customers (Table 2)

Name of the utilityNational Water & Sanitation Authority (NWSA) - Attaq branch – shabwa Gov.
City/GovernorateShabwa Gov – Ataq City
City Population95,000
Number of customers (water supply / wastewater)3836 water and 730 - waste water
Water supply/ Waste water coverageWater Supply 80%; Waste water 20%
How many internally displaced persons (IDP) are served by the system (and % of IDP in area)25,000 (26%)
Per capita water demand (l/c/d)50 L/person/day
Average water demand (m3/day)Untitled2400
Average water production (m3/day)2652
Average water volume billed (m3/day)1200
Per capita consumption (l/c/d), (billed)12.6 L/person/day
Operating hours/day and day/week7 hours/d 7 d/week
Main Power sourcePublic electricity +generators + solar energy
Number of staff110(Perment staff 85 employer +24 temparary staff + 1 transfer from other org. )
Non-revenue water (NRW) (%)55%
Average volume of waste water produced (m3/day)Total 3230- in network : 646
Average volume of waste water treated (m3/day)0

Table 3a. Financial performance of the water branch of the utility

Financial performance of the water branch of the utility

Rate revenues(metered) per year145367 (12835 domestic)
Income from flat rates (not metered) per year0
Income from commercial customers per year17015
Income from public taps, if any per year0
Subsidy (government, municipality) per year120000
Other income (specify) per year17373
Total annual income292019
Total annual expenditures386344
Collection efficiency (payment received/billed amount/year)34.5%
Annual cost recovery from users (income from users /expenditures)40 %
Average cost of water production and distribution (per m3)0.895

Table 3b. Financial performance of the waste water branch

Table 3b. Financial performance of the waste water branch (This table only need to be included if cost for water and sanitation are available separately)

Income from waste water (WW) charges to users per year-
Income from WW charges to commercial customers per year-
Subsidy (government, municipality) per year-
Other income (specify) per year-
Total annual income-
Total annual expenditures-
Collection efficiency (payment received/billed amount/year)-
Annual cost recovery from users (income from users /expenditures)-
Average cost of waste water discharge and treatment (per m3)-

Table 4. Main cost items for the water and waste water (cost in $ per year) (2019)

Table 4. Main cost items for the water and waste water (cost in $ per year)

Staff cost for water supply 137770
Staff cost for waste water2130
Staff cost-Total cost per year139901
Transport cost (vehicles etc.) for water supply 17496
Transport cost (vehicles etc.) for waste water1944
Transport cost (vehicles etc.)-Total cost per year19440
Energy cost for water supply 120021
Energy cost for waste water 7800
Energy cost (also includes maintenance cost of all transport) - Total cost per year127821
Chemicals costs for water supply0
Chemicals costs for waste water 0
Chemicals costs-Total cost per year0
Materials costs for water supply 3116
Materials costs for waste water 164
Materials costs -Total cost per year3280
Contracts for larger repairs for water supply12760
Contracts for larger repairs for waste water 1418
Contracts for larger repairs -Total cost per year14178
Others for water supply79272
Others for waste water 2452
Others-Total cost per year81724
Total annual cost for water supply370435
Total annual cost for waste water 15908
Total annual cost- Total cost per year3966344
The cost items include the monetary value of the in-kind contributions the utility receives; The table does not include cost related to system expansion If cost for water and waste water cannot be separated then just fill the last column-

Table 5 Water balance

One key tool to assess the situation in the utility is the water balance (Table 5). Filling out the water balance will give an indication of the performance of the utility in terms of water supply. On average in 2019 a volume of …. m3 is put into supply and on average a volume of …. m3 is being billed to customers. A more detailed estimate of the water balance is presented in Table 5.

This overview only concerns the water loss as defined by IWA, which is about the water that is produced and put into supply. In addition however water may be ‘lost’ in the intake structure and in the transmission main to the water treatment plant, (or water tank with disinfection), the treatment process (backwash) and the transmission to water storage tanks.

Authorized consumption m3 -
Authorized consumption Billed m3 432000
Authorized consumption Billed metered Volume m3432000
Authorized consumption Billed unmetered Volume m30
Authorized consumption Billed Unpaid metered (partly delayed payment)Volume m30
Authorized consumption Billed Unpaid unmetered Volume m30
Authorized consumption unbilled Volume m30
Authorized consumption unbilled metered Volume m30
Authorized consumption unbilled unmetered m30
Water losses m30
Water losses - apparent losses (commercial losses) m3209741
Water losses - apparent losses (commercial losses) - Metering inaccuracies volume m322737
Water losses - apparent losses (commercial losses) - Unauthorized consumption (illegal connections)volume m3186995
Water losses Real losses volume m3310009
Water losses Real losses Leakages in storage reservoirs, distribution mains and service lines volume m3258035
Water losses-Real losses -Overflow of water tanks, flushing of pipes volume m351974
Total Revenue water-Authorized\consumption147000
Total non revenue water m3519741

Table 6 Main financial and organizational problems and risks

In this section the main financial and organizational problems are being presented that may jeopardize the performance and the resilience of the utility. Hazardous events in this area may relate to financing, administration and customer relationships (Table 6). The main hazardous events have to be identified and the risks have to be assessed to be able to prioritize action.

Problems may include a high level of non-revenue water. It may be this is already known in more detail (high water physical water loss, many illegal connections, and water meter inaccuracies). It may also be a more general problem of water tariffs that are not covering the cost, a large number of displaced persons with limited resources, or because other financial resources such as support from external organizations may be at risk.

Administrative problems may include: high staff turnover, weak staff regulations, administrative difficulties such as meter reading, inaccurate customer data base, as well as not following up on customer complaints.

#Hazardous event (and how the problem may affect service provision or the utility) HazardEffectFrequencyRisk levels (frequency x effect)
1The water tariff does not cover production costs; (big increase in fuel cost and cost of materials/spare parts).LF=lack of finance to pay staff and suppliers5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
2increasing NRW (technical and economic losses).IS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
3Increasing & high cost of fuel.IS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
4Suspended governemental investement programe since 2015.IS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
5High indebtedness ( goverment and domestic) Significantly high indebtedness (increasing debt) to government agencies and the government's failure to meet the indebtedness and domestic customers.IS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
6Job indiscipline (main employs and staff of Owners of Well Fields).IS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
7Failure to pay employee premiums for insurance which caused the non-replacement and renewalIS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
8The Local authority imposed its in internal appointmentsIS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
9Non-responsiveness of external organizations to the urgent needs of our Branches in the governoratesIS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
10The deterioration of the local currency led to a high rise in the prices of materials, spare parts, and cost of production & operationIS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
11Economic collapse and high rising cost of living led to the reluctance of citizens to pay water invoices.IS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
12Failure to print bills regular lead to weakness of water payment.IS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
13Show fake accounts in asset depreciation installments that lead to the emergence of a financial deficit.IS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact2=Moderate (2) 1 – 20% of the time(7 – 10) High risk
14Lack of clarity in the organizational structure in job description and responsibility determinationIS = interruption in supply 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
15Lack of employee motivation affects the performance of the institution.(stopping of training-weak job loyalty- nonpayment of bonuses and incentives).IS = interruption in supply 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
16There is an imbalance between the number of employees and the required specialties.IS = interruption in supply 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
17Failure to activate the principle of reward and punishment which led to idleness and disruption of work.IS = interruption in supply 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk

3 Review of risks in the water supply system

This section provides an overview of the system including some key characteristics (Table 7), a map with the system components (Figure 1) and an overview of the main risks that have been identified (Table 8). These risks may relate to different types of hazards including the deterioration of the biological, chemical or physical water quality, problems related to the availability of water, interruption of water distribution. The information presented in this chapter is based on the detailed assessment of each component of the water system presented in Annex 2.

Table 7. Basic information about the water supply system

This section provides an overview of the system including some key characteristics (Table 7), a map with the system components (Figure 1) and an overview of the main risks that have been identified (Table 8). These risks may relate to different types of hazards including the deterioration of the biological, chemical or physical water quality, problems related to the availability of water, interruption of water distribution. The information presented in this chapter is based on the detailed assessment of each component of the water system presented in Annex 2.

Type of water source(s)Groundwater
Number of boreholes and capacity (l/s)(17) boreholes (11) working 11L/S
Depth of boreholes (range)(from 70 to 450) m
Age (average and range)(from 10 to 30) years
Average water production (m3/day)2652 m3/day
Type of water treatmentChloride( stopped because the war)
Design capacity (m3/day)5000 m3/d
Transmission lines + pumping mains (km)42 km mains;
Distribution system (service connections) (km)113.716 km distribution
Water storage tanks (number& total capacity in m3)5 tanks and capacity = 4587m3
Number of operating water pumps11
Spare pumps0
Number of house connections (W &WW)Water 3836; Waste water 760
Part of house connections with meters (%)80%
Number of public, social and utility standpoints2 in ousha
Operating hours/day and day/week7 hours/d 7 d/week
Main Power sourcePublic electricity +generators + solar energy
Number of bulk water metersPublic electricity +generators + solar energy
Non-revenue water (NRW)55%
Commercial losses (%) of NRW22%
Leakage (%) of NRW22%
Average operating pressure (m) and range50 – 80 m
Number of pipe bursts (No/km/year)5 number/km/ year
Specific damages caused by the warNon
Schematic drawing of the system and its main components

Table 8. Summary of important hazards and risks in the components of the water system

Hazard type: M = microbial, C = chemical, P = physical, IS = interruption in supply.

Effect: 1 = minimal effect; 3 = serious impact, 5 = very serious impact

Frequency: Rare (1) < 1% of the time, cases, connections, area; Moderate (2) 1 – 20% of the time, cases, connections, area; Likely (3) > 20% of the time, cases, connections, area

Risk levels (frequency x effect): low risk < 3; medium risk 3 – 6; high risk 7 – 10; intolerable risk > 10

#Priority Risk HazardEffectFrequencyRisk levels (frequency x effect)
1High leakage in networks.IS,M,C= Interruption in supply, Microbial ,Chemical5=Very serious impact3=Likely (3) > 20% of the timeintolerable risk
2Less Capacity of transmission lines from the wellfields to the city.IS = Interruption in supply5=Very serious impact3=Likely (3) > 20% of the timeintolerable risk
3Energy supply problems in most pumps.P = Physical5=Very serious impact3=Likely (3) > 20% of the timeintolerable risk
4Frequently Pumps break down.IS = Interruption in supply5=Very serious impact3=Likely (3) > 20% of the timeintolerable risk
5An available of standby pump and spare parts.IS = Interruption in supply5=Very serious impact3=Likely (3) > 20% of the timeintolerable risk
6Unavailability of laboratory for drinking water test.IS,M= Interruption in supply, Microbial5=Very serious impact3=Likely (3) > 20% of the timeintolerable risk
7The lack of water required to cover the city due to minimum existing water resourcesIS = Interruption in supply5=Very serious impact2=Moderate (2) 1 – 20% of the timehigh risk
8Breakdown & Explosion of pumping & transmission lines in Alosha Wellfield due to Live span.IS,M,C= Interruption in supply, Microbial ,Chemical5=Very serious impact2=Moderate (2) 1 – 20% of the timehigh risk
9Illegal connections from the citizens.IS,M= Interruption in supply, Microbial 3 = Serious impact3=Likely (3) > 20% of the timehigh risk
10Unavailability of main meters at the entrances to the cityIS = Interruption in supply 3 = Serious impact3=Likely (3) > 20% of the timehigh risk
11Increase of percentage Barked houses Meters.IS = Interruption in supply 3 = Serious impact3=Likely (3) > 20% of the timehigh risk

Overview of the water supply system

Figure 1. Overview of the water supply system

4 Waste water related problems

In this section the proposed actions to improve performance and enhance resilience are presented in some detail. The activities for each main risk are presented in a separate table (29 etc., ……)

Table 9. Basic information about the waste water system

This section provides an overview of the sewer system and waste water treatment plants, including some key characteristics (Table 9) and a map with the system components (Figure 2).


Name-
Average annual flow (m3/year)Total 116280 - in network 232560
Type of waste water treatment (and age)Non
Annual average design flow (m3/year)Non
Length of sewerage system (km) 20 km
Design organic load (BOD)Non
Actual inlet organic load (BOD)Non
Efficiency: outflow organic load (BOD)Non
Age of distribution system (average and range)35
Number of service connections730
Number of sewer left stationsNon
Operating hours/dayNon
Main power sourceNon
Number of waste water overflow points30000
Specific damages caused by the warNon

​Table 10. Summary of important hazards and risks related to waste water​

Table 10 presents the main hazardous events and risks that have been identified. These risks may relate to different types of events including blockage of sewers causing contamination of housing areas, deterioration of the infrastructure, pumping problems, interruption or malfunctioning of the treatment system generating odour problems or fly nuisance but also low connection ratio in areas where onsite systems are causing problems. If wastewater management and financing is separated from the management of the water supply system, than risks may also include financing and staff problems. The resulting hazards may include contamination of the service area and of downstream water sources which may contribute to the spread of disease including for example cholera. In case a considerable number of risks exist a good option to consider is to present a more detailed analysis in an annex and just summarise the situation in Table 10.

#Hazardous event (and how hazard may arise) HazardEffectFrequencyRisk levels (frequency x effect)
1Increasing of blockage in sewage and overflow due to full of sit bit holes.CS،CD،GC،PF،OP,RDW=Contamination service area,contamination in areas below service area, flies spread,Smell problems,Groundwater contamination, Risk of polluting drinking water5= very serious impact3=Likely (3) > 20% of the timeintolerable risk
2Waste water disposal to wadi without treatmentCS, CD,RDW=Contamination service area, Contamination downstream,Risk of polluting drinking water5= very serious impact3=Likely (3) > 20% of the timeintolerable risk
3The existing waste water lines is old and destroyed with small diametersCS،GC=Contamination service area, Groundwater contamination5= very serious impact3=Likely (3) > 20% of the timeintolerable risk
4Old manholes and lack of covers from the previously implemented network (20%)CS, CD,RDW=Contamination service area, Contamination downstream,Risk of polluting drinking water5= very serious impact3=Likely (3) > 20% of the timeintolerable risk
5Lack of sewage mechanisms (suction cars - dam cars and cranes) and most of them are broken and need maintenanceRDW: Risk of polluting drinking water5= very serious impact3=Likely (3) > 20% of the timeintolerable risk

The wastewater treatment system components

Figure 3: Picture of the basin area (watershed)

5 Overview of the main risks and possible control measures

Table 11. Effect of control measures on important risk

In this section the main risks that were identified in chapter 2, 3, and 4 are listed (Table 11). For some of these the utility may already have put already control measures or other interventions in place that may reduce the risk if effective or not. This needs to be taken into account in the final priority setting related to the different risks that were established in section 2, 3, and 4. To clarify this issue we can look at some examples. A possible hazardous event may be that a borehole gets contaminated because of inflow of water from the surface due to poor protection of the well head. Flooding may happen a few times a year (score 3 likely) and impact is serious (3) so risk is 9. The utility may have arranged for disinfecting wells after flooding, but this may not prevent water draining into the well when it rains. So the control measure does not seem effective. Hence despite the control measure the risk does remain 9. Another hazardous event may be experienced staff leaving the utility. A control measure that may have been put in place is to develop standard operating procedures so new staff knows what to do, but this may not be sufficient to overcome the lack of experience. So in that case the risk still may be high and this then requires a more in-depth analysis of the causes of experienced staff leaving

#ComponentPriority RiskExisting control measure (mitigation in place)TimeeffectRisk remaining taking with control measure
1F= FinanceWater tariff does not cover production costsThe value of the tariff was raised by 50% for all segments, which raised the collection in the first half of 2021 to 50471632 compared to the first half of 2020, which was about 19 million And the value of billed water is 897,88915 compared to 566,28840-Slight = Slight effect on risk>10 Very high risk
2F,ADM =Finance,Administration and customer relationsincreasing NRW (technical and economic losses)NRW has been reduced to 40% due to: Maintenance of general and branch lines and wells in Al-Awsha and Shabeka 2- Increasing the water produced as a result of maintenance of wells and stations0Slight = Slight effect on risk>10 Very high risk
3F= FinanceHigh fuel costs1- A new power line was connected to the Shabakah and Shabakah fields. 2- Installing solar energy in the grid, Al-Aushah, and the grid 3- Supplying diesel for the right of living from the family organization-Slight = Slight effect on risk>10 Very high risk
4F= FinanceHigh government and citizen debtFollow up on top consumers of merchants and separate Service for the retarded0No = No effect>10 Very high risk
5F= FinanceSuspended governmental investment programme from 2015The Ministry of Finance was contacted without reaching a solution-No = No effect>10 Very high risk
6SI,WC=Source/Intake,Water CatchmentThe lack of water required to cover the city due to the lack of existing water sources Double the carrying capacity of water supply lines from the fields to the cityProduction was increased by: Drilling a well in the network and another in the wound - Reduce wastage Supplying 6 pumps for wells and stations-Slight = Slight effect on risk>10 Very high risk
7TM,DB=Transmission Main,Distribution SystemLess Capacity of transmission linesCompletion of a study to replace the ac line from the Al-Awsha field to Al-Madina, which is 22 km-No = No effect>10 Very high risk
8SI = Source/IntakeFrequent failures of the pumpsThe faulty pumps in the network and the network were replaced due to the poor specifications of the pumps, which led to the pumps stopping-Slight = Slight effect on risk>10 Very high risk
9SI = Source/IntakeLack of spare pumps and spare partsPumps, plungers and fans were supplied for the pumps-Slight = Slight effect on risk>10 Very high risk
10TR = TreatmentNo water testing laboratoryA study was conducted to establish a laboratory and a chlorination plant-No = No effect3<Low risk
11SI = Source/IntakeFrequent blockages and sewage rashes as a result of leaky pitsA sewage suction car has been supplied-Slight = Slight effect on risk>10 Very high risk
12SI = Source/IntakeDischarge of sewage waste into the valley without treatmentSigning the implementation of the treatment plant-No = No effect>10 Very high risk
13F= FinanceThe existing waste water lines is old and destroyed with small diameters.Signing the implementation of a sewage project at a cost of 7.5 million dollars, including main lines and a treatment plant-No = No effect>10 Very high risk
14ADM = Administration and customer relationsWeakness of administrative staff and institutional buildingFully furnished office of the General Manager -No = No effect>10 Very high risk
15F= FinanceFailure to pay employee premiums for insurance which caused the non-replacement and renewalAddressing the Ministry of Finance to pay part of the insurance premiums through a clearing process from the government’s debt without reaching an agreement.-No = No effect>10 Very high risk
16F= FinanceThe deterioration of the local currency led to a rise in the prices of materials, spare parts, and the cost of production and operationThe local authority and organizations were used to provide spare parts and part of the production cost-No = No effect3<Low risk
17F= FinanceWeak external support from organizations and donorsThe organizations were contacted through the General Organization and the Ministry of Water to increase the organizations' support for the branch-No = No effect>10 Very high risk
18F= FinanceFailure to issue primary invoices regularly, which leads to poor collectionInvoices are issued every two months on a regular basis-Slight = Slight effect on risk>10 Very high risk
19DB,ADM=Distribution System, Administration and customer relationsWeak technical staffA water and sewage engineer was hired to improve the staff0No = No effect>10 Very high risk
20ADM = Administration and customer relationsjob indiscipline (employees - employees of the field ownersJob discipline is slightly improved for employees only-Slight = Slight effect on risk>10 Very high risk
21F= FinanceResidents of areas located near the campus of fields consume water for free and refuse to install metersThe local authority was approached to reach an agreement requiring the residents of the fields to install home or main meters-No = No effect>10 Very high risk

6. Action plan for prioritised resilience risks

Table 12. Summary of action plan for prioritised risks related to the finance and administration

This section presents an action plan for the prioritised performance and resilience risks that relate to financing, organization, administration, and customer relations (Table 12). Some lower priority actions may also be included in the table if they are very easy to overcome at low or no cost. For the actions, it is essential to take a gender sensitive approach and take into account gender specific data.

#ComponentMain intervention(s)Responsible TimeCostHazardous event (and how the problem may affect service provision or the utility) Risk levels (frequency x effect)
1F=Finance----increasing NRW (technical and economic losses).> 10 Intolerable risk
2F=Finance----Increasing & high cost of fuel.> 10 Intolerable risk
3F=FinanceSupport instruction of central bank which aim to stability of local currency - Looking for another sources of income and external supportthe government3months-Suspended governemental investement programe since 2015.> 10 Intolerable risk
4F=FinanceCommunicate with MPIV to orient the international organization and donors to give more care and supportThe Ministry of Planning and International Cooperation Ministry of Water and Environment public institution Branch management3months -High indebtedness ( goverment and domestic) Significantly high indebtedness (increasing debt) to government agencies and the government's failure to meet the indebtedness and domestic customers.> 10 Intolerable risk
5F=FinanceMake deduct and reduce leakage plan with parallel of find administration section with staff concern with leakage problems and divided the city into zoon' and put water meter in entrance of each zone, distributed reservoirs and feeding mains Forced the consumers in and surrounding the wellfields assembling water meter put water meter to the main feeder to them Stopped an illegal connection Up grate skill and knowledge of reading water meter staff with put control program for their work. Replace blocked water meters and part of detreated network with distance of 3000 mMinistry of Water and Environment public institution Technical Team Branch management2years$2500000Failure to pay employee premiums for insurance which caused the non-replacement and renewal> 10 Intolerable risk
6F=FinanceReduce adoption on diesel fuel to operate pumps and change to another choice like solar and wind energy Since this choice is done we looking for external sport to get diesel fuelMinistry of Water and Environment public institution Technical Team local authority Branch managemen1year1yearJob indiscipline (main employs and staff of Owners of Well Fields).> 10 Intolerable risk
7F=FinanceCoordinate with ministry of water and environment to activate the investment program in the coming period Looking for external support to cover the gap of suspending investment programCoordinate with ministry of water and environment to activate the investment program in the coming period Looking for external support to cover the gap of suspending investment program6 months1000The Local authority imposed its in internal appointments> 10 Intolerable risk
8F=FinanceCoordination with the Ministry of Finance and the local authority in order to find a binding mechanism to pay off the debt (clearance from the budgets of government utilities). Coordination with the local authority to pay part of the household segment debt Motivating subscribers to pay off their debts and deduct part of them. -Activate cut-offs for defaultersMinistry of Finance Ministry of Water and Environment Public Corporation Local Authority1year3000Non-responsiveness of external organizations to the urgent needs of our Branches in the governorates> 10 Intolerable risk
9F=FinanceReplacement of qualified employee due to required needs and develop the abilities of an existing staff by new training programs (technically – administrative management - & and financially). -provide equipment and office furniture. - rehabilitation & maintain the existing building of branch administration to include the new departments and sections. - Build and equip maintenance workshop of meters and make training for staff.Ministry of Water and Environment public institution Branch management1year347488The deterioration of the local currency led to a high rise in the prices of materials, spare parts, and cost of production & operation> 10 Intolerable risk
10ADM = administration and customer relationsApplied the administrative rules (sanctions and salary discounts The operations staff of wellfields must get more care and good control methods for their duty and performance and solve any problems with corporate with local authoritylocal authority Branch management2 month0Economic collapse and high rising cost of living led to the reluctance of citizens to pay water invoices.> 10 Intolerable risk
11F=FinanceCommunicate with official ministries related with this subject ( ministry of finance, service and insurance ) to get a way to pay the premiums from central support programMinistry of Water and Environment public institution Branch management6months-Failure to print bills regular lead to weakness of water payment.> 10 Intolerable risk
12F=FinanceDo tariff study with look fair to poor consumers and raise the tariff gradually with smooth manner to get excepting from the consumers and put the cenarios how to do it and the object at less cover the cost of operation and maintenance Get approval and supports the ministry of water and environment and local authority and important persons within the cityMinistry of Water and Environment public institution local authority Branch management6months5000The water tariff does not cover production costs; (big increase in fuel cost and cost of materials/spare parts).> 10 Intolerable risk
13F=Finance0000Show fake accounts in asset depreciation installments that lead to the emergence of a financial deficit.(7 – 10) High risk
14F=Finance----Lack of clarity in the organizational structure in job description and responsibility determination(7 – 10) High risk
15F=Finance----Lack of employee motivation affects the performance of the institution.(stopping of training-weak job loyalty- nonpayment of bonuses and incentives).(7 – 10) High risk
16F=Finance----There is an imbalance between the number of employees and the required specialties.(7 – 10) High risk
17F=Finance----Failure to activate the principle of reward and punishment which led to idleness and disruption of work.(7 – 10) High risk

Table 13. Summary of action plan for prioritised water supply performance risks.

#ComponentIntervention(s)ResponsibleTimeCost ($)Priority Risk Risk levels (frequency x effect)
1TM,DB=Transmission Main,Distribution SystemReplacement Aousha-Souda line by new line or parallel diameter to capacity production water of Oushapublic institution Branch Technical Team1year1000,000Less Capacity of transmission lines from the wellfields to the city.intolerable risk
2TM,DB=Transmission Main,Distribution System----Energy supply problems in most pumps.intolerable risk
3SI = Source/Intake or boreholeChoose technical specifications of pump to suitable quality of water and depth wanted.- Improve level of staff maintenance and operation -Photographing the wells in which more than on malfunction occurred in the pumps.public institution Branch1year300,000Frequently Pumps break down.intolerable risk
4SI = Source/Intake or borehole- Searching for financing through the local authority and donors to find a stock of pump and spare partspublic institution Branch Technical Team1year500,000An available of standby pump and spare parts.intolerable risk
5TR = Treatment,Coordination with the ministry of water and donors to establish laboratory for the branch. - The work of a sterilization station at the tankspublic institution Branch donor1year600,000Unavailability of laboratory for drinking water test.intolerable risk
6TM,DB,HS=Transmission Main,Distribution System,Household StorageMake deduct and reduce leakage plan with parallel of find administration section with staff concern with leakage problems and divided the city into zoon' and put water meter in entrance of each zone, distributed reservoirs and feeding mains Forced the consumers in and surrounding the wellfields assembling water meter put water meter to the main feeder to them Stopped an illegal connection Up grate skill and knowledge of reading water meter staff with put control program for their work Replace blocked water meters and part of detreated network with distance of 3000 mTechnical Team2 years200,000High leakage in networks.intolerable risk
7IS,WS= Source/Intake or borehole, Water CatchmentDrilling new wells at different depths in a Shobika and shabka fields Rehabilitation of old wells in AlShobika. Connecting the pumping line of Aousha station with transmission line from Gahwa tank toward Souda station. - Rehabilitation of Shobika , Souda stations ( buildings – pumps)Ministry of Water and Environment public institution Branch management donor1 year500,000The lack of water required to cover the city due to minimum existing water resourceshigh risk
8SI = Source/Intake or borehole----Breakdown & Explosion of pumping & transmission lines in Alosha Wellfield due to Live span.high risk
9SI = Source/Intake or borehole----Illegal connections from the citizens.high risk
10SI = Source/Intake or borehole----Unavailability of main meters at the entrances to the cityhigh risk
11SI = Source/Intake or borehole----Increase of percentage Barked houses Meters.high risk

Table 14. Summary of action plan for prioritised wastewater performance risks

#ComponentMain intervention(s)ResponsibleTimeCost ($)Hazardous event (and how hazard may arise) Risk levels (frequency x effect)
1SS = Sewer Systemstablishment of sewage treatment plants. Establishment of sewage treatment ponds Ministry of Water and Environment public institution Branch management donor2years3,000,000Waste water disposal to wadi without treatmentintolerable risk
2SS = Sewer SystemCompletion of the seweage project is currently underway which includes the treatment plant and main lines with the search other financingMinistry of Water and Environment public institution Branch management donor2years50,000The existing waste water lines is old and destroyed with small diametersintolerable risk
3SS = Sewer System----Old manholes and lack of covers from the previously implemented network (20%)intolerable risk
4SS = Sewer System----Lack of sewage mechanisms (suction cars - dam cars and cranes) and most of them are broken and need maintenanceintolerable risk
5SS = Sewer System- Implementation of a sewage networks so that covering most city. - Provide sewage equipment (suction cars and open blockage carsMinistry of Water and Environment public institution Branch management Donor1year7,000,000Increasing of blockage in sewage and overflow due to full of sit bit holes.intolerable risk

7. Proposed monitoring system

The proposed monitoring comprises two main issues: overall monitoring of the monthly performance of the water supply and waste water system and progress with the implementation of the RSIP.

In this section it is also important to indicate when the RSIP will be reviewed and revised as needed (possibly on an annual basis).

Annex 1 RSIP Team and list of advisors that where consulted

The proposed monitoring system needs to cover system performance, effectivity op control measures, and implementation of the RSIP.

In this section it is also important to indicate when the RSIP will be reviewed and revised as needed (possibly on an annual basis).

#NameOrganizationRole in teamContact NumberEmail
1Maxim Ali Salem askerAttaqHead of the team734581379Madmaxali1@gmail.com

Overview of the boreholes used for the water supply

Overview of the boreholes used for the water supply

Table 15. Important risks in the water catchment area

Provide a brief description of the catchment area (Figure 3) (in case of a groundwater scheme of the aquifer and its main recharge area) and an indication of the main hazardous events in the water catchment area (water quality, water availability, landslides, catchment deterioration, expansion of agricultural border) that may affect system performance, the hazards involved, the possible effect, the frequency and the resulting risk (Table 14). It is important to indicate whether the water utility by itself can do something in the water catchment or that it depends on other actors. This may include for example climate change related problems or over pumping by other actors.

#Hazardous event (and how hazard may enter/ affect system) Hazard typeEffectFrequencyRisk levels (frequency x effect)
1The discharge of sewage waste into the valley without treatment, causing pollution of the fieldsC,M,IS=Chemical,Microbial, Interruption in supply5 = very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
2Population crawl towards the fieldsIS,M=Interruption in supply,Microbial5 = very serious impact2=Moderate (2) 1 – 20% of the time(7 – 10) High risk
3High total solids (T.D.S), sulfates (so4), sodium (NA)) and nitrates. (No3) in the Al-Awsha field, more than what is allowed for the guidelines and specifications of the World Health Organization, especially sulfates, which cause diarrhea, especially in children.M,C,P=Microbial,Chemical,physical3 = serious impact3=Likely (3) > 20% of the time(7 – 10) High risk

Table 16. Important risks in the water source and water intake

Provide a brief description of the water source(s) and water intake(s) (Figure 4) and an indication of the main hazardous events that may affect the system performance, the hazards involved, the possible effect, the frequency and the resulting risk (Table 15). This may include contamination of the source, deteriorating water quality in the source, lack of power sources, falling water table, damages of the intake due to war, flooding or other causes. If several boreholes exist, it may be an option to combine the description of the boreholes that tap the same aquifer, to minimize the length of the report. Yet it is essential that specific risks and hazardous events that are related to specific boreholes, such as high sensitivity to war damages, conflict points, or technical cracks in cover or casing that affect water quality of the borehole. Also provide a brief description of possible water loss that may take place in the water intake or transmission lines (Table 16). Whereas this is not included in the definition of non-revenue water it is important to understand the situation and explore whether this water loss can be prevented as it may make more water available for the water system or for other users. Water losses due to illegal use from the wells field or in the transmission lines for irrigation purposes consumes massive amount of water compared to domestic illegal uses.

#Hazardous event (and how hazard may enter/ affect system) Hazard typeEffectFrequencyRisk levels (frequency x effect)
1An available of standby pump and spare parts.IS = Interruption in supply5=very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
2Frequently Pumps break down.IS = Interruption in supply5=very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
3 The lack of water required to cover the city due to minimum existing water resources.IS = Interruption in supply5=very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
4Unavailability of a sterilization stationM,C=microbial,chemical5=very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
5Energy supply problems in most pumpsIS = Interruption in supply5=very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
6Present the stations of Al-Sawda and Al-ShabakaIS = Interruption in supply 3 = serious impact3=Likely (3) > 20% of the time7 – 10 High risk

Overview of the Technical Design of Lc Boreholes

Figure 4. Overview of the Technical Design of Lc Boreholes

Table 17. Water loss in the water intake

Provide a brief description of the transmission main (length, diameter, type of material, age, condition, water meter(s) and valves) (Figure 4) and an indication of the main hazardous events that may affect the system performance, the hazards involved, the possible effect, the frequency and the resulting risk (Table 17). This may include: leaking pipes, old pipes, landslides, poor reparations, illegal connections, etc. In case of pumping issues may be lack of fuel, poor electricity supply, inadequate maintenance etc. Also give an indication of the water loss that may take place (Table 18).

#Description of water loss Magnitude* l/s and %
1Connection losses1 L/S , 10%
2Losses of consumption by field dwellers.2 L/S, 20%

Picture of a diagram of the transmission lines

Overview of the Technical Design of Sana’a Lc Boreholes

Table 18 Important risks in the transmission main

Provide a brief description of the transmission main (length, diameter, type of material, age, condition, water meter(s) and valves) (Figure 4) and an indication of the main hazardous events that may affect the system performance, the hazards involved, the possible effect, the frequency and the resulting risk (Table 17). This may include: leaking pipes, old pipes, landslides, poor reparations, illegal connections, etc. In case of pumping issues may be lack of fuel, poor electricity supply, inadequate maintenance etc. Also give an indication of the water loss that may take place (Table 18).

#Hazardous event (and how hazard may enter/ affect system) Hazard typeEffectFrequencyRisk levels (frequency x effect)
1Less Capacity of transmission lines from the wellfields to the city.IS = Interruption in supply5=very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
2Breakdown & Explosion of pumping & transmission lines in Alosha Well field due to finished Live span.M,IS=microbial, interruption in supply5=very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
3Unavailability of main meters at the entrances to the city.IS = Interruption in supply 3 = serious impact3=Likely (3) > 20% of the time7 – 10 high risk
4Residents of areas located near the fence of well fields drink water without pay and refuse to install meters.IS = Interruption in supply 3 = serious impact3=Likely (3) > 20% of the time7 – 10 high risk
5Unavailability of service vehicle for maintenance and operation work.IS = Interruption in supply 3 = serious impact3=Likely (3) > 20% of the time7 – 10 high risk

Table 19. Water loss in the transmission main

Table 19. Water loss in the transmission main

#Description of water loss Magnitude* l/s and %
1Many explosions as a result of worn out and outdated main line. Water pollution as a result of leaks in the main pumping lines. Lack of maintenance spare parts for the pumping line when it breaks or there are leaks in it. The material type of the pumping line is asbestos, which is a dangerous substance and is not suitable for water lines and its impact on public health.2 L/S , 20%

A picture or diagram of the treatment system and chlorination plants

Figure 6. A picture or diagram of the treatment system and chlorination plants

Table 20. Important risks related to the water treatment system​​

Hazard type: M = microbial, C = chemical, P = physical, IS = interruption in supply

Effect: 1 = minimal effect; 3 = serious impact, 5 = very serious impact

Frequency: Rare (1) < 1% of the time, cases, connections; Moderate (2) 1 – 20% of the time, cases, connections; Likely (3) > 20% of the time, cases, connections

#Hazardous event (and how hazard may enter/ affect system) Hazard typeEffectFrequencyRisk levels (frequency x effect)
1Absence of chlorine system.M,C=Microbial,Chemical5=Very serious impact3= Likely (3) > 20% of the time, cases> 10 Intolerable risk
2No treatment for drinking water.M,C=Microbial,Chemical5=Very serious impact3= Likely (3) > 20% of the time, cases> 10 Intolerable risk
3Absence of chlorine meters.M,C=Microbial,Chemical 3 = Serious impact3= Likely (3) > 20% of the time, cases7 – 10 High risk

Table 21. Water loss in the treatment system

Table 21. Water loss in the treatment system

#Description of water loss Magnitude* l/s and %
1Non0

Pictures of typical meter situation and storage tanks

Figure 7: Pictures of typical meter situation and storage tanks

Table 22. Important risks in the storage reservoir(s)

Provide a brief description of the storage reservoir(s) (Figure 7) and an indication of the main hazardous events that may affect the system performance, the hazards involved, the possible effect, the frequency and the resulting risk (Table 21). This may include: leakages, damage because of the war, contamination, lack of maintenance. In case water chlorination is included in the storage reservoir than this also needs to be described (and this may entail problems with the supply of chlorine. Also give an indication of the water loss that may take place including water that may be lost through the overflow or water used for cleaning (Table 22).

#Hazardous event (and how hazard may enter/ affect system) Hazard typeEffectFrequencyRisk levels (frequency x effect)
1High total solids (T.D.S), sulfates (so4), sodium (NA)) and nitrates. (No3) coming from Al-Awsha field is far from what is allowed for the guidelines and specifications of the World Health Organization, especially sulfates, which cause diarrhea, especially in children.M,C,P=microbial,chemical,physical3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
2Leaks in tanks and some tanks are worn outM,IS,P=microbial, interruption in supply,physical5=Very serious impact2=Moderate (2) 1 – 20% of the time(7 – 10) High risk
3Existing lockers are not enoughM,IS,P=microbial, interruption in supply,physical3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
4The tanks do not have a sanctuary (wall)M = microbial3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
5Unavailability of communication devices between stations and legitimate tanksIS = interruption in supply3 = Serious impact2=Moderate (2) 1 – 20% of the time3 – 6 Medium risk

Table 23. Water loss in water storage reservoir

Table 23. Water loss in water storage reservoir

#Description of water loss Magnitude* l/s and %
1Leakage in Tanks10% - 1L/S

Water Distribution Network Diagram

Figure 8: Diagram of water distribution networks

Table 24. Important risks in the distribution system(s

Provide a brief description of the distribution system(s) (length, diameter, type of material, age, condition, overflow, water meter(s) and valves) and a schematic drawing of the system (Figure 8). Indicate the main hazardous events that may affect the system performance, the hazards involved, the possible effect, the frequency and the resulting risk (Table 23). This may include: intermittent water supply (rationing), high leakage, illegal connections, inadequate repairs, damage due to the war. Also give an indication of the water loss that may take place and the water pressure distribution (Table 24).

#Hazardous event (how hazard may enter/ affect system) Hazard typeEffectFrequencyRisk levels (frequency x effect)
1Ilegel connections from the citizens.IS,M,C=interruption in supply,Microbial,chemical5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
2Significant losses of water in networks 3IS = interruption in supply5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
3The lack of water required to cover the city due to the lack of existing water sources.SI,M,C,P=interruption in supply, Microbial, chemical, physical5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
4Captured feeding causes negative pressure that pulls material out of the mesh 9SI,M,C,P=interruption in supply, Microbial, chemical, physical5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
5Old and worn out network leads to increased lossesP,IS=physical, interruption in supply5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
6Unavailability of main meters at city entrancesSI,M,C,P=interruption in supply, Microbial, chemical, physical5=Very serious impact2=Moderate (2) 1 – 20% of the time(7 – 10) High risk
7The percentage of standing meters increased byP,IS=physical, interruption in supply5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
8Unavailability of a meter workshop and meter stock running outIS = interruption in supply 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
9The south and east of Ataq city are not connected to the public networkIS = interruption in supply 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk

Table 25. Water loss in water distribution system

#Description of water loss Magnitude* l/s and %
1Leakage in lines and meters2 - 20% Liter/sec
2Illegal connections2 - 20% Liter/sec

A picture of the condition of the meter and the household tank

Figure 9: Picture of the case of the meter and the household tank

Table 26. Important risks in Household water storage

Provide a brief description of household water situation (type of water meter, household water storage (size, type of material) (Figure 9) and an indication of the main hazardous events that may affect the system performance, the hazards involved, the possible effect, the frequency and the resulting risk (Table 25). Explore whether risks are gender specific. Give an indication of the water loss that may take place (flowing toilets, plumbing problems, leaking taps, including water that may be lost through the overflow of storage tanks (Table 26).

#Hazardous event (and how hazard may enter/ affect system) Hazard typeEffectFrequencyRisk levels (frequency x effect):
1The height of the underground tanks above the ground levelM,C=Microbial,Chemical5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
2Lack of regular hygieneM,C=Microbial,Chemical 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
3The provisions of covering the tank lead to the entry of insectsM,C=Microbial,Chemical 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk

Table 27. Water loss at household level

#Description of water loss Magnitude* l/s and %
1Inaccurate readings1L\s 10%
2illegal connections2 l\s 20%

Pictures of alternative water sources

Figure 10: Pictures of alternative water sources

Table 28. Important risks in alternative water systems

Provide a brief description of alternative water systems (Figure 10), the level of use by consumers and an indication of the main hazardous events that may affect these systems, the hazards involved, the possible effect, the frequency and the resulting risk (Table 27). This may include for example local water distribution points that provide water to the community which they receive from tankers (paid by humanitarian organizations), local wells and rainwater systems. In the Yemeni context alternative water sources may be an important source for drinking water and may for example entail a risk of spreading cholera, but also may affect water sales of the utility, affecting its financial sustainability and resilience.

#Hazardous event (how hazard may enter/ affect system) Hazard typeEffectFrequencyRisk levels (frequency x effect)
1The danger of pollution in the waterC,M=microbial,chemical5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
2Poor water qualityC,M=microbial,chemical5=Very serious impact2=Moderate (2) 1 – 20% of the time(7 – 10) High risk
3Increase minerals in alternative waterC = chemical5=Very serious impact2=Moderate (2) 1 – 20% of the time(7 – 10) High risk
4The high price of a water bowlIS = interruption in supply5=Very serious impact2=Moderate (2) 1 – 20% of the time(7 – 10) High risk
5Lack of trust in the institutionIS = interruption in supply 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk

Table 29. Less important risks that were identified

Table 29: Less important risks that were identified

#Hazardous event (how hazard may enter/ affect system) Hazard typeEffectFrequencyRisk levels (frequency x effect)
1Economic collapse and high rising cost of living led to the reluctance of citizens to pay water invoices.IS = interruption in supply5=Very serious impact3=Likely (3) > 20% of the time> 10 Intolerable risk
2Lack of clarity in the organizational structure in job description and responsibility determination.IS = interruption in supply 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
3The Local authority imposed its in internal appointments.ADM = Administration and customer relations5=Very serious impact2=Moderate (2) 1 – 20% of the time(7 – 10) High risk
4Lack of employee motivation affects the performance of the institution.(stopping of training-weak job loyalty- non payment of bonuses and incentives).IS,LF= interruption in supply,lack of finance to pay staff and suppliers 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
5There is an imbalance between the number of employees and the required specialties.IS = interruption in supply 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
6Show fake accounts in asset depreciation installments that lead to the emergence of a financial deficit.IS,LF= interruption in supply,lack of finance to pay staff and suppliers5=Very serious impact2=Moderate (2) 1 – 20% of the time(7 – 10) High risk
7Unavailability of main meters at the entrances to the city.IS = interruption in supply 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
8Increase of percentage Barked houses Meters.IS = interruption in supply 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
9Breakdown & Explotion of pumping & transimitions lines in Alosha Wellfeild due to Live span.IS,M,C=interruption in supply,Microbial,chemical 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
10Unavailability of sewage equipments & tools (suction buzzer- clogging cars & cranes) and most of them are out of service & need to maintenance.M,C=Microbial,Chemical 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk
11Unavailability of occupational safety tools for staff.M,C=Microbial,Chemical 3 = Serious impact3=Likely (3) > 20% of the time(7 – 10) High risk

Table 30. Intervention to reduce risk of water tariff not covering cost

Intervention to reduce risk of water tariff not covering cost

#Problem descriptionCompletionCost ($)Proposed solutionMain activities
1-----

Table 31. Intervention to Very high NRW (technical and financial losses)

Intervention to Very high NRW (technical and financial losses)

#Problem descriptionCompletionCost ($)Proposed solutionMain activities
1-----

Table 32. Intervention to reduce risk of high fuel prices and frequent fuel crises (Fuel Instability)

Intervention to reduce risk of high fuel prices and frequent fuel crises (Fuel Instability)

#Problem descriptionCompletionCost ($)Proposed solutionMain activities
1-----

table 33.Intervention to reduce risk of households water storage tanks

In this section, the proposed actions to improve the system and enhance its resilience are presented in some detail. In this version of the report the activities related to only one of the main risks are presented in table (A2.10.1); in the final version also the other priority actions will be included.

#Problem descriptionCompletionCost ($)Proposed solutionMain activities
1-----

table 34: Intervention to reduce risk of sewers blockage

In this section, the proposed actions to improve the system and enhance its resilience are presented in some detail. In this version of the report the activities related to only one of the main risks are presented in table (34); in the final version also the other priority actions will be included.

#Problem descriptionCompletionCost ($)Proposed solutionMain activities
1-----